Parent FAQs

Yes, if your school has an online option you can still order. Alternatively, you can post your order form to us: Horizon Photographic, Unit 2 Laylands Farm, Sudbury Road, Downham, Billericay, Essex CM11 1LA

Please contact us by email at providing the School Name, Class Name, Your Full Name and Attach A Recent Clear Image of the Student. From there we will be able to help.

We store images for 5 years.

Yes, we do allow mixing and matching of images within packs. Please make sure your requirements are clear, referencing the IMG numbers (shown under the image previews) provided on your order form or within the special instructions section as you checkout online. Alternatively, after placing your order please email your pack details to

Because of our commitment to both safeguarding and GDPR legislation, we do not allow telephone ordering except in special circumstances. If you have a late order that is no longer available online please post your order directly to us.

The mounts we provide are a school standard black cardboard mount frame.

Yes, simply return what you have by post and we will exchange your order free of charge.

No, download packs are non-refundable.

Yes, you can post your order back to us including your details and we will provide a no quibble refund.

Not to worry. Although the system will send an automatic download link, we check orders each day and will send your full collection to you the following working day by email.

Yes 10x8 Inch and 8x6 Inch photographs are printed with a crop factor. This may mean a school logo for example is cropped from the image. Please be aware of this when ordering.

School FAQs

Depending upon the service required, for example, student portraits or class group photography, the space we require will vary greatly. Therefore, we ask for the use of a school hall or large extended outbuildings, etc.

For both class groups and individual student portrait photography, we average no more than 15 minutes per class (of 30 students.) However we do ask that you provide a consistent ongoing feed of students throughout the day and ideally request staff assistance in ensuring classes arrive regularly and on time.

Yes, we do offer sibling sessions for those families with younger/older siblings who do not attend the school. These are conducted in the morning before regular school opening hours (generally from 8am-9am.)

If you would like to update your school records systems with student images we can provide auto batch import discs, allowing you to do so in just a few clicks. We support all third party systems and this service is Free of Charge.

We encourage ideas and development from all of our customers. As well as the huge variety of backdrops and styles that we currently offer we also have an in-house bespoke backdrop printing facility meaning there are no limitations upon styles or ideas. We will work with you to ensure your requirements are met.

We can provide Free Staff ID badges with breakaway lanyards and cardholders, Free Staff Faculty Display Boards, Free Student Record Updates and Free photographs for any member of staff with a child in attendance at the School. These are completely free of charge and separate to your standard commission.

Horizon Photographic, Unit 2, Laylands Farm, Sudbury Road, Downham, Billericay, Essex, CM11 1LA

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